Meetreal Privacy Policy

At Meetreal, we respect your privacy. This Privacy Policy explains how we collect, use, and protect personal data in relation to the use of our platform and services.

1. Introduction

1.1 This Privacy Policy applies to all visitors, Customers, and Users of the Meetreal platform.

1.2 Spathioslink 14 S.L., with registered office in Spain (hereinafter, “Meetreal”), is the entity responsible for processing personal data (data controller) in accordance with Regulation (EU) 2016/679 (GDPR).

2. Information We Collect

2.1 Account Information: name, surname, email address, job title, company, and other contact details provided when registering or using the Platform.

2.2 Usage Information: data on how Users interact with the Platform, including access logs, functionality usage, type of device, operating system, and browser.

2.3 Billing and Payment Information: data necessary for managing payments and subscriptions. Payments are processed through secure external providers; Meetreal does not store complete credit card data.

2.4 Communications: information provided by Users when contacting support, sales, or other Meetreal teams.

3. Purposes of Processing

Meetreal uses personal data for the following purposes:

3.1 To provide, maintain, and improve the Platform and its functionalities.

3.2 To manage subscriptions, process payments, and issue invoices.

3.3 To provide technical support and respond to requests or incidents.

3.4 To send service-related communications, product updates, and, when applicable, commercial communications (the User may unsubscribe at any time).

3.5 To comply with legal obligations, prevent fraud, and ensure the security of the Platform.

4. Legal Basis for Processing

The processing of personal data is based on one or more of the following legal bases:

• The performance of a contract with the Customer.

• Compliance with legal obligations applicable to Meetreal.

• The legitimate interest of Meetreal in improving and securing the Platform.

• The consent of the User, when required.

5. Data Communication to Third Parties

5.1 Meetreal does not sell personal data to third parties.

5.2 Data may be shared with trusted service providers (e.g., cloud hosting, payment processing, analytics tools, or support), solely for the purposes described in this Policy and under confidentiality agreements.

5.3 Data may be disclosed when legally required by competent authorities, applicable regulations, or court rulings.

6. Data Retention

6.1 Personal data will be retained only for the time necessary to fulfill the purposes for which it was collected, as well as to comply with legal obligations or resolve potential claims.

6.2 The Customer or User may request the deletion of their data in accordance with applicable regulations.

7. Information Security

7.1 Meetreal applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse.

7.2 However, no system is completely secure. The User is responsible for maintaining the confidentiality of their access credentials.

8. User Rights

8.1 According to the GDPR, Users can exercise the following rights:

• Access to their personal data

• Rectification of inaccurate data

• Deletion (right to be forgotten)

• Limitation of processing

• Objection to processing

• Data portability

9. International Transfers

9.1 In the event that some service providers are located outside the European Economic Area, Meetreal will ensure that such transfers are made in accordance with the legal safeguards required by the GDPR.

10. Changes to the Privacy Policy

10.1 Meetreal may update this Privacy Policy to adapt it to legal, technical, or operational changes.

10.2 Any relevant modification will be appropriately communicated to Users.

11. Contact

For any questions regarding this Privacy Policy or the processing of personal data, you can contact Meetreal at:

Spathioslink 14 S.L.